Refund and Returns Policy

Refund and Returns Policy

Cancellation Policy

• Orders cannot be cancelled once they are processed.
• If you wish to cancel your order before it is processed, a 10% cancellation fee will apply.
• Address and contact details can be modified only before the order leaves our warehouse. We are unable to modify the items in an order once placed.
• We reserve the right to refuse or cancel any order at our sole discretion. This may be due to:
  • Unavailability of stock
  • Pricing or product description inaccuracies
  • System errors or misprints

Refund Policy

Refunds are only applicable under the following conditions:

• You received a damaged or defective product
• You received the wrong item

To process a refund:

• You must provide proof via photos or videos of the entire package opening (without breakage or tampering).
• Claims must be made within 7 days of receiving the product by emailing naturesjoyhelpdesk@gmail.com or WhatsApping +91 8667832012.
• Upon approval, refunds will be processed to your original payment method within 7–10 business days.

Refunds Not Applicable In the Following Cases:

• Products have been used or tampered with
• Orders placed during offers, discounts, or special sales
• Returns initiated beyond the 7-day period from delivery
• Issues related to personal allergies, skin reactions, dislike of fragrance, or color variations

We recommend thoroughly reviewing the ingredients list and performing a patch test to avoid any unknown allergies.

If you have questions or need help with your order, feel free to contact us at naturesjoyhelpdesk@gmail.com or via WhatsApp: +91 8667832012.
We’re here to help ensure you have a delightful experience with Nature’s Joy.